Quality Management / Quality Management

Department of Technology and Innovation, Odense
Teaching activity id: PDCQM-U1.
Teaching language: English.ECTS / weighting: 5 ECTS / 0.083 full-time equivalent.
Period: Spring 2013.Approved: 15-12-09.
Offered in: Odense.

Subject director:
Søren Jensen, Institut of Technology and Innovation.


Content - Key areas:
-        The understanding of quality
-        Leadership and management commitment
-        Quality policy and quality objectives
-        Customer satisfaction
-        Employee involvement
-        Processes and Continuous process improvement
-        Partnerships and resource management
-        Measurement of performance
-        Benchmarking
-        Quality in design and development
-        Quality management systems
-        Failure Mode and Effect Analysis (FMEA)
-        Management Tools
-        Statistical Process Control (SPC)
-        Production Part Approval Process (PPAP)
-        8D Problem solving
-        CpK values
-        Quality Management by off shoring

Learning outcomes:
After attending this course the student can:

-        Describe the various systems, techniques, tools and approaches associated with quality management.

-        Explain the background and purpose for quality management systems, quality policy and quality objectives and management tools in general. Put them into perspectives in different contexts

-        Explain the following 6 basic quality concepts:

o        Leadership and management commitment
o        Customer satisfaction
o        Employee involvement
o        Continuous process improvement
o        Supplier partnerships
o        Performance measures

-        Describe the utilization of the following quality tools and techniques:

o        Failure Mode and Effect Analysis (FMEA)
o        Statistical Process Control (Cp and CpK values)
o        Benchmarking
o        8D Problem Solving tool

-        Identify and describe some of the general quality tools used during product development or during changes to existing products or processes. For example:

o        Quality Function Deployment (QFD)
o        Quality by design
o        Design reviews
o        Production Part Approval Process (PPAP)

Time of classes:

Individual oral exam with an internal co-examiner. Marks according to the Danish 7-point grading scale.

Please note that this course can be part of the Master of Science in Engineering program in Product Development and Innovation. The educational concept The Engineering Education Model of the University of Southern Denmark, which underlies the curriculum for your study program, is structured around the objectives for the study program, the semester and the module. Accordingly, you should, as part of your studies, keep informed on objectives stated in the relevant study level of the curriculum for your study program.

MSc in Engineering (PDI)
Spring Semester, mandatory. Offered in: Odense